A move stirs up a lot of questions, and we would rather settle them now than have you guessing on the day. Below are the ones Los Angeles households ask us most — how the flat rate is built, what the deposit covers, how the insurance works, and how we handle hillside access and downtown buildings. If yours is not here, send it through the quote form and a real person from our LA office will answer.
01 Good to know
Are you a moving company, or a service that finds me one?
Yes — Pro Express Moving is a fully licensed and insured moving company based in Los Angeles, CA, running our own trucks and uniformed crews. We are not a broker, a matching service, or a lead app. We own the trucks, we employ the movers, and we load and unload your home ourselves. No third party ever bids on your job or touches your furniture.
Is Pro Express properly licensed to move in California?
We are. For moves that stay inside the state, Pro Express carries a California PUC (CPUC) household-goods carrier permit, and for interstate moves out of Los Angeles we hold federal USDOT and MC authority. Cargo protection reaches up to $1,000,000 per shipment. Need to verify our license or insurance for a DTLA building or a Westside HOA? Our office will get the documentation to you.
How is your flat rate different from hourly pricing?
The full number lands in your hands before you book, because Marcus works out a flat rate up front and puts it on paper for most LA moves — those local flat rates start at $419 for a studio or one-bedroom. Prefer to pay by the hour instead? A truck with two movers is $149 an hour, a truck with three movers is $209 an hour, and we skip the usual one-hour minimum. Whichever you choose, you are charged what the sheet says — nothing more.
Do you take a deposit when I lock in a date?
There is a $99 deposit to put your date on the calendar, but it is no extra cost — the amount comes right off your final bill. All it does is set aside the crew and the truck for that day. The balance is due once the work wraps up, at the flat rate you were quoted.
What insurance and valuation coverage comes with the move?
Cargo protection runs up to $1,000,000 on each shipment. The standard valuation is released-value coverage at $0.60 per pound; for repair-or-replace protection on your higher-value pieces, full-value coverage is an upgrade you can add. Should a DTLA tower or a building near the beach require a certificate of insurance on file, Diana handles it from our office ahead of move day.
Can your crew pack for me?
Pack everything, pack nothing, or anything between — it is up to you. Go with full-pack and the movers show up with boxes, paper, and tape to wrap the entire home, from the kitchen and closets to the artwork and the fragile pieces. Plenty of customers box their everyday stuff and hand us only the furniture and breakables. No matter where you draw that line, packing is folded into your flat rate rather than tacked on at the tailgate.
Do you offer storage if my dates don't line up?
We do. When a lease runs out or a closing slips — which happens all the time in LA — short-term storage bridges the gap between moving out and moving in. While they wait, your belongings sit padded and inventoried under our roof, and the same crew loads them back out and brings them over the day you give the word.
Will you handle a long-distance move out of LA?
Yes — our USDOT and MC authority covers it, with regular runs out of Los Angeles to San Diego, Las Vegas, Phoenix, San Francisco, Sacramento, and on to Seattle, Denver, Dallas, and New York. A single Pro Express truck and crew see the whole trip through on one written flat rate; the people who load you in LA are the people who unload you at the far end. At no point is your furniture transferred to another carrier.
How far ahead should I book?
Two to three weeks is comfortable for a local LA move, and longer is better for end-of-month dates and the busy summer weekends, which fill up fast. Hillside, canyon, and high-rise jobs are worth booking early so we can line up a shuttle or a freight-elevator window. That said, leases end on short notice — call even if your date is days away, and the $99 deposit locks it in.